“Well, from what we heard about the incident, this is basically what happened, the signals that were received noong pumunta Iyong grupo doon sa Pag-asa Island, these were signals from the mobile operators in Vietnam and China who are our roaming partners,” PLDT and Smart Communications spokesperson Ramon Isberto said during June 10 #LagingHandaPH briefing.
“Kasi ho kung roaming partner po halimbawa ng Smart, if a Smart subscriber goes to, for example, Hanoi in Vietnam, kapag nag-landing po siya doon, he will receive a text message welcoming him to Hanoi or to Vietnam because iyong mobile operator po doon is our roaming partner,” he further explained.
“Similarly, the same situation for the signal from China or the welcome SMS from China. Iyong nakita po ng mga reporters at saka ni Secretary Lorenzana when they went to Pag-asa, those were the roaming welcome messages that are sent out by our partner operators in China and Vietnam,” he added.
“So, what does that mean? Mayroong signal po iyong mga operators doon in that area of the West Philippine Sea, particularly in that area around Pag-asa Island kaya po na-pick up po nila ng signal at nakatanggap po sila ng roaming welcome message,” Isberto said.
In report by ABS-CBN News, Isberto said PLDT is aiming to restore signal on Pag-asa by the end of the week. He said that the tower malfunctioned before the COVID-19 lockdown and restrictions made it difficult to reach the island for repairs.