From being the worst airport to being one of the most improved airports in the world, the Ninoy Aquino International Airport (NAIA) has definitely come to a full turnaround in just two years.
The NAIA ranked 10th among the Most Improved Airports in the World that was announced during the Skytrax World Airport Awards 2018 held in Stockholm, Sweden on Wednesday.
The Skytrax World Airport Awards are voted for by air travellers in the largest annual global airport customer satisfaction survey, which was operated independently from August 2017 to February 2018, covering 550 airports worldwide. The 2018 Awards are based on 13.73 million airport survey questionnaires completed by over 100 different nationalities of airline customers during the survey period.
“We are literally changing the headlines — from worst to most improved. I am happy and proud of what our NAIA and airport teams have done over the past two years. But, this should not satisfy us. Kailangang mas pagbutihan pa. Konti pa, magiging worst to best na ‘yan,” said Department of Transportation (DOTr) Secretary Arthur Tugade.
General Manager Ed Monreal of the Manila International Airport Authority (MIAA), the agency responsible for the management of the NAIA, attributed the good news to the reforms in policy that the DOTr and MIAA have been carrying out to reduce flight delays, decongest the airport, and improve the over-all passenger experience.
“We had to make policy changes in terms of general aviation and maintenance of airport facilities, but the truth is that most of the policies are already in place and all we did was strictly implement them. You’d be surprised at how strict implementation of existing regulations made a whole world of difference,” said GM Monreal. DOTr