“I reiterate my call for all government instrumentalities to implement systems that shall make physical queuing a thing of the past,” President Rodrigo Duterte said in his 2020 SONA delivered July 27.
“The national government shall lead the way in our transition to online systems,” he said.
“Panahon na para mawala na ang pila para mapagsilbihan ang gobyerno nang walang kahirapan para sa tao. The DILG, DBM, and the ARTA, along with all agencies and instrumentalities of government, are hereby directed to make possible services available online,” the President said,
He said the government needs to adjust to and adopt a paper-less type business and work performance.
“We need e-governance, our people with the services they need, the comfort of their homes or workplaces. It will enable our bureaucracy to better transition into in the ‘new normal’ and cut or minimize red tape,” he explained.